Patrycja's Flashcard

Front

CS informs you about 34 claims coming in from different restaurants: buns smell of alcohol. You know that alcohol is used in the production process. What will you do?

Back

Call the supplier directly – to save time

Front

You decided to call the supplier. They indicated that they use such small quantities that there is no chance the smell has its origin in the production. What does that mean for you?

Back

The problem might be at HAVI

Front

As the problem might be at HAVI, what is your next step?

Back

Initiate investigations about the DC that might be the source

Front

You asked CS to investigate the source of the claims. It turns out that all claims are related to the DC 200. What is your next step?

Back

Ask the DC 200 Manager to investigate the buns in stock and get all facts on the table.

Front

Samples taken in DC 200 show a strong smell in the freezer, affecting bun due their nature. Would you activate the Crisis Team at this moment?

Back

Yes, and I inform also McD about the facts I have collected.

Front

As you have to activate the Crisis Team, who typically leads the crisis team?

Back

The Managing Director

Front

What document should I use to organize the Crisis Team?

Back

Crisis Management and Communication Tool

Front

As it is clear that the Crisis Management and Communication Tool is the guiding document, where do you find it?

Back

On THE HUB

Front

Further investigations at the DC 200 show that there is a smell of solvent in the freezer, which should be the root cause of the claims. A wall in the freezer has been painted. Confirming HAVI is the source of the incident. What is your next step?

Back

Preventively block products in the freezer that may be impacted

Front

You feel like you are getting incomplete information or you don't know the whole story. What should be your priority?

Back

Get all the facts and needed information: You or someone from your team goes to the DC ASAP