BizE 3.03 Customer Service

Front

What is the term for the values and ideals that an organization encourages among its employees?

Back

Corporate culture

Front

Which term describes polite behavior and good manners?

Back

Courtesy

Front

What is the term for a customer's preference for a business, usually expressed in regular purchases?

Back

Customer loyalty

Front

What do we call all the activities a business engages in to interact with its customers?

Back

Customer relations

Front

Which term refers to activities and benefits provided by a business to its customers to create goodwill and satisfaction?

Back

Customer service

Front

What does it mean when a business is described as customer-centric?

Back

Focused on customer needs and wants

Front

Who are considered internal customers in a business context?

Back

Employees working cooperatively

Front

What is the term for loyalty to a particular business?

Back

Patronage

Front

What does it mean to be proactive in a business environment?

Back

Adapting to the environment in advance

Front

What is productivity in a business context?

Back

The amount and value of goods and services produced from set resources