BizE 3.03 Customer Service

Flashcard
•
Financial Education
•
9th Grade
•
Hard
Wayground Content
FREE Resource
Student preview

20 questions
Show all answers
1.
FLASHCARD QUESTION
Front
What is the term for the values and ideals that an organization encourages among its employees?
Back
Corporate culture
2.
FLASHCARD QUESTION
Front
Which term describes polite behavior and good manners?
Back
Courtesy
3.
FLASHCARD QUESTION
Front
What is the term for a customer's preference for a business, usually expressed in regular purchases?
Back
Customer loyalty
4.
FLASHCARD QUESTION
Front
What do we call all the activities a business engages in to interact with its customers?
Back
Customer relations
5.
FLASHCARD QUESTION
Front
Which term refers to activities and benefits provided by a business to its customers to create goodwill and satisfaction?
Back
Customer service
6.
FLASHCARD QUESTION
Front
What does it mean when a business is described as customer-centric?
Back
Focused on customer needs and wants
7.
FLASHCARD QUESTION
Front
Who are considered internal customers in a business context?
Back
Employees working cooperatively
Create a free account and access millions of resources
Similar Resources on Wayground
15 questions
Business of Retail Ch 3

Flashcard
•
10th Grade
15 questions
3DE Cases Part2

Flashcard
•
10th Grade
15 questions
21. Food- Fast food

Flashcard
•
KG
17 questions
MKT 1-4 Career Opportunities in Marketing, Part 2

Flashcard
•
9th Grade
15 questions
Account Scavenger Hunt

Flashcard
•
KG
13 questions
Business Management 3.04 Business Policy - Flashcard

Flashcard
•
9th Grade
16 questions
Customer Discovery/Marketing Mix Test

Flashcard
•
9th Grade
15 questions
Entrepreneurship - Lesson 3.01 Review

Flashcard
•
10th Grade
Popular Resources on Wayground
18 questions
Writing Launch Day 1

Lesson
•
3rd Grade
11 questions
Hallway & Bathroom Expectations

Quiz
•
6th - 8th Grade
11 questions
Standard Response Protocol

Quiz
•
6th - 8th Grade
40 questions
Algebra Review Topics

Quiz
•
9th - 12th Grade
4 questions
Exit Ticket 7/29

Quiz
•
8th Grade
10 questions
Lab Safety Procedures and Guidelines

Interactive video
•
6th - 10th Grade
19 questions
Handbook Overview

Lesson
•
9th - 12th Grade
20 questions
Subject-Verb Agreement

Quiz
•
9th Grade
Discover more resources for Financial Education
40 questions
Algebra Review Topics

Quiz
•
9th - 12th Grade
10 questions
Lab Safety Procedures and Guidelines

Interactive video
•
6th - 10th Grade
19 questions
Handbook Overview

Lesson
•
9th - 12th Grade
20 questions
Subject-Verb Agreement

Quiz
•
9th Grade
24 questions
Scientific method and variables review

Quiz
•
9th Grade
10 questions
Characteristics of Life

Quiz
•
9th - 10th Grade
19 questions
Mental Health Vocabulary Pre-test

Quiz
•
9th Grade
14 questions
Points, Lines, Planes

Quiz
•
9th Grade