Alternate Channels

Alternate Channels

Assessment

Flashcard

Professional Development

Hard

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8 questions

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1.

FLASHCARD QUESTION

Front

What is the main difference between an ABM and iABM?

Back

iABMs can accept cash and cheques deposits

2.

FLASHCARD QUESTION

Front

Sammuel called to inquire about the value and number of cheques that can be deposited at the iABM. Which option below would be in your response?

Back

Value of each cheque should not exceed $999,999 and no more than 10 cheques per deposit.

3.

FLASHCARD QUESTION

Front

Which of the following cannot be processed at the iABM?
Cheque payments to credit cards, Foreign currency cheques deposits, Payments directly to loan accounts, All options are correct

Back

All options are correct

4.

FLASHCARD QUESTION

Front

Gary Lue calls to check the balance on his savings account. What are some alternate channels that you can be provided to Gary to track his balance in the future?

Back

IVR, ABM, Personal online banking

5.

FLASHCARD QUESTION

Front

John Baptist stated that he is at the iABM to make a credit card cash payment, however he only has his Visa Debit card. What would be your solution?

Back

Deposit the cash to his savings account and do a bill payment from account to credit card

6.

FLASHCARD QUESTION

Front

All banking transactions at the iABM/ABM are backed by a debit or credit card.

Back

True

7.

FLASHCARD QUESTION

Front

What is the maximum withdrawal limit at the iABM?

Back

$100,000

8.

FLASHCARD QUESTION

Front

Mobile and POB transaction limits are the same.

Back

True