What is the first step in the selling process?
Sales and Selling Review #2

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Other
•
9th Grade
•
Hard
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25 questions
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1.
FLASHCARD QUESTION
Front
Back
Approaching the customer
2.
FLASHCARD QUESTION
Front
Which approach should be used when a customer is in a hurry?
Back
Service approach
3.
FLASHCARD QUESTION
Front
What is a common mistake in the approach phase?
Back
Asking 'May I help you?' too often
4.
FLASHCARD QUESTION
Front
Which type of question requires a yes or no answer?
Back
Close-ended questions
5.
FLASHCARD QUESTION
Front
What should a salesperson do to determine a customer's needs?
Back
Observe, listen, and question
6.
FLASHCARD QUESTION
Front
Which approach involves questioning or commenting about a specific product?
Back
Merchandise approach
7.
FLASHCARD QUESTION
Front
What is the purpose of the approach in the selling process?
Back
To begin a conversation and establish a relationship
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