Sales and Selling Review #2

Front

What is the first step in the selling process?

Back

Approaching the customer

Front

Which approach should be used when a customer is in a hurry?

Back

Service approach

Front

What is a common mistake in the approach phase?

Back

Asking 'May I help you?' too often

Front

Which type of question requires a yes or no answer?

Back

Close-ended questions

Front

What should a salesperson do to determine a customer's needs?

Back

Observe, listen, and question

Front

Which approach involves questioning or commenting about a specific product?

Back

Merchandise approach

Front

What is the purpose of the approach in the selling process?

Back

To begin a conversation and establish a relationship

Front

Which of the following is NOT a type of approach?
Sales approach, Greeting approach, Service approach, Merchandise approach

Back

Sales approach

Front

What should be avoided when questioning a customer?

Back

Asking about personal or sensitive topics

Front

What is the most important element in the sales process?

Back

Approaching the customer