Question about Checking- out

Front

What is the primary purpose of the check-out process in a hotel?

Back

To finalize the guest’s bill and collect payment.

Front

What is the role of the front desk staff during the check-out process?

Back

To process payments and provide a final receipt.

Front

What should a guest do if they find a mistake on their final bill?

Back

Immediately bring it to the attention of the front desk staff.

Front

What should a guest do with their room key/card after checking out?

Back

Return it to the front desk.

Front

What information is typically required during check-out to finalize your bill?

Back

Room number and identification.

Front

What is the significance of the final receipt provided at check-out?

Back

It serves as proof of payment and details the charges incurred during the stay.

Front

Why is it important for guests to review their final bill?

Back

To ensure all charges are accurate and to address any discrepancies.

Front

What might happen if a guest fails to return their room key/card?

Back

They may be charged a fee for the unreturned key/card.

Front

What is a common practice for hotels regarding check-out times?

Back

Hotels typically have a set check-out time, often around 11 AM.

Front

What should a guest do if they need a late check-out?

Back

Request it in advance from the front desk, as it may be subject to availability.