Coom Flashcard

Coom Flashcard

Assessment

Flashcard

Professional Development

Professional Development

Hard

Created by

Wayground Content

FREE Resource

Student preview

quiz-placeholder

30 questions

Show all answers

1.

FLASHCARD QUESTION

Front

Which of the following is a good way to communicate with a customer?
Options: Ignore them, Speak politely and listen carefully, Talk over them, Shout to get attention

Back

Speak politely and listen carefully

2.

FLASHCARD QUESTION

Front

What is body language?

Back

The way we use gestures, facial expressions, and posture

3.

FLASHCARD QUESTION

Front

What is the most important skill in good communication?

Back

Both speaking and listening carefully

4.

FLASHCARD QUESTION

Front

Which of these is an example of good customer service?
Options:
Walking away when a customer asks a question,
Talking rudely,
Smiling and greeting the customer,
Ignoring the customer

Back

Smiling and greeting the customer

5.

FLASHCARD QUESTION

Front

If a customer is angry, what should you do first?

Back

Listen to their complaint calmly

6.

FLASHCARD QUESTION

Front

Which phrase is the best to use in customer service? Options: “I don’t care.”, “That’s not my problem.”, “Do it yourself.”, “I am happy to help you.”

Back

“I am happy to help you.”

7.

FLASHCARD QUESTION

Front

Why is grooming important in aviation?

Back

It helps create a professional image

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

By signing up, you agree to our Terms of Service & Privacy Policy

Already have an account?

Discover more resources for Professional Development