Coom Flashcard

Front

Which of the following is a good way to communicate with a customer?
Options: Ignore them, Speak politely and listen carefully, Talk over them, Shout to get attention

Back

Speak politely and listen carefully

Front

What is body language?

Back

The way we use gestures, facial expressions, and posture

Front

What is the most important skill in good communication?

Back

Both speaking and listening carefully

Front

Which of these is an example of good customer service?
Options:
Walking away when a customer asks a question,
Talking rudely,
Smiling and greeting the customer,
Ignoring the customer

Back

Smiling and greeting the customer

Front

If a customer is angry, what should you do first?

Back

Listen to their complaint calmly

Front

Which phrase is the best to use in customer service? Options: “I don’t care.”, “That’s not my problem.”, “Do it yourself.”, “I am happy to help you.”

Back

“I am happy to help you.”

Front

Why is grooming important in aviation?

Back

It helps create a professional image

Front

Which of the following is NOT part of good grooming? Wearing well-polished shoes, Clean and neat uniform, Good personal hygiene

Back

Messy hair and dirty nails

Front

What is the best way to maintain fresh breath at work?

Back

Brushing teeth and using mouth freshener

Front

What is the capital of Madhya Pradesh?

Back

Bhopal