
Coom Flashcard
Flashcard
•
Professional Development
•
Professional Development
•
Hard
Wayground Content
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30 questions
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1.
FLASHCARD QUESTION
Front
Which of the following is a good way to communicate with a customer?
Options: Ignore them, Speak politely and listen carefully, Talk over them, Shout to get attention
Back
Speak politely and listen carefully
2.
FLASHCARD QUESTION
Front
What is body language?
Back
The way we use gestures, facial expressions, and posture
3.
FLASHCARD QUESTION
Front
What is the most important skill in good communication?
Back
Both speaking and listening carefully
4.
FLASHCARD QUESTION
Front
Which of these is an example of good customer service?
Options:
Walking away when a customer asks a question,
Talking rudely,
Smiling and greeting the customer,
Ignoring the customer
Back
Smiling and greeting the customer
5.
FLASHCARD QUESTION
Front
If a customer is angry, what should you do first?
Back
Listen to their complaint calmly
6.
FLASHCARD QUESTION
Front
Which phrase is the best to use in customer service? Options: “I don’t care.”, “That’s not my problem.”, “Do it yourself.”, “I am happy to help you.”
Back
“I am happy to help you.”
7.
FLASHCARD QUESTION
Front
Why is grooming important in aviation?
Back
It helps create a professional image
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