Front

MERCH: The primary responsibility of the person making business purchases is: Buying needed goods and services

Back

Buying needed goods and services

Front

MM: Which situation indicates manager training is needed? Options: changes in supply and demand, increase in sales, decrease in sales tax, changes in job function

Back

changes in job function

Front

A manager instructs his employees to get a new, heavy duty cord for the display lights instead of using the worn out one. The manager is implementing:

Back

loss prevention

Front

PR: Publicity benefits the business’s promotional plan by: Eliminating the need for advertising, Replacing sales promotion, Reducing the business’s share of media coverage

Back

Extending the business’s advertising budget

Front

Which management function involves assigning responsibility, establishing working relationships, hiring staff, and directing the work of employees?

Back

organizing

Front

Why must employees be able to explain business policies to customers?

Back

the policies are not always evident to customers

Front

The way employees treat customers affects the businesses'

Back

image

Front

MM: Which is a method of boosting employee morale? Mark only one oval. Options: Encouraging employees to keep work-related conversations to a minimum, Building a culture of trust, Singling out and rewarding employees for good work, Recognizing and rewarding employees who perform personal favors

Back

Building a culture of trust

Front

The overall purpose of the American with Disabilities Act (ADA) is to:

Back

Make it possible for qualified individuals with disabilities to get and keep jobs

Front

Management ensures equitable opportunities for employees by: Developing policies, Training some employees and not others, Providing a hostile work environment, Communicating partial information

Back

Developing policies