SOS training

Front

What's the difference between MCC and CCC?

Back

CCC is the location where cars are returned and MCC is the workshop.

Front

What's the difference between Car Swap 1.0 and Car Swap 2.0?

Back

1.0 is initiated because the car has reached its residual value and 2.0 is initiated because the car is damaged or has been for too long in a workshop.

Front

How long time does a customer have to dispute a traffic fee?

Back

If Customer's traffic dispute occured before the 25th January 2025 there is a limitation of 12 months, after this date there is no limitation.

Front

Why can a customer dispute an invoice? A) He doesn't want to pay because it's too expensive and the car is not in his name B) Customer claim he doesn't have a subscription C) Car Sharing D) Wrong amount

Back

Customer can dispute an invoice if he claims he doesn't have a subscription, if it involves car sharing, or if there is a wrong amount.

Front

Who is AR?

Back

Account Recivable (Financial Team)

Front

When does the customer receive the link for the self inspection?

Back

A customer receives a link for the self-inspection via SMS and email immediately after the start of the subscription, a car return or car swap booking is completed.

Front

Who is the VDM?

Back

Veichle delivery Manager

Front

Which are the steps of an EMC? Options: Take the Case-Verify Details-Contact the customer to agree on a date and time for the car pick-up-Book the LMS-Booking in Dynamics, Take the Case-Verify Details-Book the LMS-Booking in Dynamics, Take the Case-Verify Details-Contact the customer to agree on a date and time for the car pick-up-Book the LMS

Back

Take the Case-Verify Details-Contact the customer to agree on a date and time for the car pick-up-Book the LMS-Booking in Dynamics