SOS training

SOS training

Assessment

Flashcard

Practice Problem

Hard

Created by

Wayground Content

FREE Resource

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8 questions

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1.

FLASHCARD QUESTION

Front

What's the difference between MCC and CCC?

Back

CCC is the location where cars are returned and MCC is the workshop.

2.

FLASHCARD QUESTION

Front

What's the difference between Car Swap 1.0 and Car Swap 2.0?

Back

1.0 is initiated because the car has reached its residual value and 2.0 is initiated because the car is damaged or has been for too long in a workshop.

3.

FLASHCARD QUESTION

Front

How long time does a customer have to dispute a traffic fee?

Back

If Customer's traffic dispute occured before the 25th January 2025 there is a limitation of 12 months, after this date there is no limitation.

4.

FLASHCARD QUESTION

Front

Why can a customer dispute an invoice? A) He doesn't want to pay because it's too expensive and the car is not in his name B) Customer claim he doesn't have a subscription C) Car Sharing D) Wrong amount

Back

Customer can dispute an invoice if he claims he doesn't have a subscription, if it involves car sharing, or if there is a wrong amount.

5.

FLASHCARD QUESTION

Front

Who is AR?

Back

Account Recivable (Financial Team)

6.

FLASHCARD QUESTION

Front

When does the customer receive the link for the self inspection?

Back

A customer receives a link for the self-inspection via SMS and email immediately after the start of the subscription, a car return or car swap booking is completed.

7.

FLASHCARD QUESTION

Front

Who is the VDM?

Back

Veichle delivery Manager

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