ShengHan's Flashcard

Front

When you Transfer Balance and Full Credit Limit, from card A TO B. What is the credit limit you need to reduce TO for card A?

Back

100

Answer explanation

Front

If you are transferring Balance and Full Credit Limit from a cashback Dividend card to a Aeroplan card, can you use the cashback balance to pay the balance on the Aeroplan card DIRECTLY?

Back

Yes

Answer explanation

No, the cash back would be used to pay for the closing account first, any credit after the payment will be deposited to CIBC deposit account or be sent to the client in form of Global Money Order

Front

If you are transferring Balance and Full Credit Limit, from a Costco card to any other cashback card, what is the ratio?

Back

You can not transfer cashback to new card

Answer explanation

No, you can not transfer cashback earned on Costco card in any way

Front

When you are transferring Balance and Full Credit Limit, the reason code you need to enter to cancel the account on the MASC screen is V_?

Back

5

Answer explanation

1. Cancel the closing account on the MASC screen by typing V5 in the Reason Code field next to the CL status code and pressing Enter.

Front

When setting up autopay on PSP, if client tell you that they are using TD account to make the auto payment, do you need to ask the client if that account a joint account and requires multiple signatures?

Back

Yes

Answer explanation

Yes, we need to confirm with client that if their joint account requires multiple signatures regardless of which finical institution they are using

Front

After the client signs the authorization form of autopayment, up to how many days will the Pre-authorized Payment Service be set up on the credit card after we receive the form?

Back

60 Day

Answer explanation

• Once we receive the completed form and all of the required information, it can take up to 60 days for the Pre-authorized Payment Service to be set up on your credit card account."

Front

When you are transferring the client to listen to the voice disclosure(IVR) for setting up autopay(Min payment), do you need to choose the Quebec/Non-Quebec version according to client address?

Back

False

Answer explanation

False, there is only one version for the IVR disclosure

Front

After you finish the task: Auto pay on PSP. Do you still need to manually add a memo on AAME screen in TS2 to keep record of the AS400 case number?

Back

No

Answer explanation

No, there is a step in the task on PSP that you can enter AS400 case number

Front

When you are setting up autopay on PSP, if AS400 is down, what should you write if PSP is asking you to enter AS400 case number?

Back

sys down

Answer explanation

If AS400 is not available:

1. On PSP, in the AS400 case# field, type sys down to complete the flow.

Front

When purchasing a non-register GIC, and is a joint GIC account, you can purchase the GIC if the GIC account has NO message for multiple signature required.

Back

False

Answer explanation

False, you need to validate all account holder, and get consent from all GIC account holder to purchase a new GIC into the joint GIC account