Divvy day 1

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Where can you check if Divvy is available in a specific area?

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https://www.divvyhomes.com/search, https://help.divvyhomes.com/knowledge/is-divvy-available-in-my-area, https://divvyhomes.atlassian.net/wiki/spaces/MS/pages/1959067658/Customer+Support+Metro+Area+Breakdown+by+County

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When customer needs to change the name or email address, you will?

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Request support to external team

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What is the first Deal Stage of How Divvy Works?

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Pre-qualified (PQ)

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What is the definition of Lead, here in Divvy?

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Customer has signed up online OR they were invited to apply by a Real Estate Agent Soft Credit Check has not been completed.

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What is the definition for the Deal Stage = Pre-Qualified?

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Customer has completed the soft credit check and met our minimum credit requirements.

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Customer calls in to ask what they need to do to qualify for the Divvy program. What do you say? What do you do?

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A FICO score of at least 550*
A minimum monthly household income of $2,500:
3 months of verifiable income
Bank statement showing $2,000 as proof of funds
Background check
A government-issued photo ID

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Customer calls because they are having problems uploading their needed documents. What do you say? What do you do?

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Customers and Agents can only upload ONE document or file to their portals. They can send multiple files to [e-mail]. Subject line should contain name of customer and the word “documents.”

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Customer that applied via a referral link calls to let Divvy know that they inputted their monthly income incorrectly. What do you do? What do you say?

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Reset the SCC (Soft Credit Check)

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How much is my home shopping budget?

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A customer is eligible for a home budget if they meet the metro’s minimum monthly budget based off of FICO, verified income and debt. A home budget is primarily determined by our system within the Fast Track tool.

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When can I start home shopping?

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when you are are fully approved and have your final home shopping budget