Vehicle Rental Flashcard

Front

What is required for a customer to rent a vehicle?

Back

A valid driver's license

Front

What does the diamond symbol in the car group line indicate?

Back

Guaranteed make and model of the car

Front

What is the purpose of a Master Rental Agreement (MRA)?

Back

To bypass the counter and long lines

Front

What is required at the counter for pre-authorized rentals?

Back

A security deposit

Front

What are changes after pick-up called?

Back

Rental extension

Front

True or False: You can request snow chains to be included with the rental by adding REQ SNOW CHAINS in the remarks field in XVR

Back

True

Front

4WD means:

Back

Four wheel drive

Front

What can be used to locate a reservation if the customer doesn't have a confirmation number? Options: PUL, PUD, NAME, PUL, PUD, PROFILE #, PUL, DOL, NAME, Email /phone #/ profile#

Back

PUL, PUD, NAME

Front

The customer calls in to do an extension. What information needs to be verified in order to assist? Options: PUL, PUD, Email; Email, Phone #, Name; Name, PUL, PUD; Email and Name only

Back

Name, PUL, PUD

Front

FFD means?

Back

Frequent Flyer Discount