Customer Problem Statements and Pain Points

Front

How does an Empathy Map help identify the customer's challenge?

Back

It connects a customer's perspective to issues and their related emotions.

Front

What is the customer's main pain point?

Back

Outgrown current facilities.

Front

What are the components of a Customer Problem Statement?

Back

I am, I am trying, But, Because, Which makes me feel.

Front

When writing an Ideal Customer State, what are the components that should be included?

Back

In a perfect world, The biggest benefit to me is, Which makes me feel.

Front

Your team did a Follow-Me-Home with several customers and observed repeated workarounds to accomplish a task your software can do with a built-feature released in the last version. Your team also observed customer frustration performing the workaround.

Which is the most important result of these customer observations?

Back

Discovering customers aren't aware of the new features in your software.

Front

How does Customer Safari help identify the customer's challenge?

Back

It identifies artifacts and environmental factors that influence a customer.

Front

Which would be the most appropriate situation to apply Design for Delight? Options: You want to create a website to help owners of lost pets find their animals. You need to follow industry standards to design a building that meets Green Energy recommendations. You want to create a blog to share your travel tips. You want to help local hay farmers find better ways to harvest their crops on time.

Back

You want to help local hay farmers find better ways to harvest their crops on time.

Front

What is the best way to summarize what you learn while silently observing a customer using your product? Options: Use Zoom., Write an Ideal State statement., Implement Follow-Me-Home with an interviewer and a note-taker., Use a Customer Safari Method card.

Back

Use a Customer Safari Method card.

Front

What is the purpose of narrowing?

Back

Whittling ideas to find the solution with the best customer benefit.

Front

What is the best way to summarize what you learn and probe more deeply by interviewing a customer while they are using your product? Options: Use a Customer Safari Method card., Implement Follow-Me-Home., Use Zoom., Write an Ideal State statement.

Back

Implement Follow-Me-Home.