Customer Problem Statements and Pain Points
Flashcard
•
Computers
•
9th Grade
•
Practice Problem
•
Hard
Wayground Content
FREE Resource
Student preview

14 questions
Show all answers
1.
FLASHCARD QUESTION
Front
How does an Empathy Map help identify the customer's challenge?
Back
It connects a customer's perspective to issues and their related emotions.
2.
FLASHCARD QUESTION
Front
What is the customer's main pain point?
Back
Outgrown current facilities.
3.
FLASHCARD QUESTION
Front
What are the components of a Customer Problem Statement?
Back
I am, I am trying, But, Because, Which makes me feel.
4.
FLASHCARD QUESTION
Front
When writing an Ideal Customer State, what are the components that should be included?
Back
In a perfect world, The biggest benefit to me is, Which makes me feel.
5.
FLASHCARD QUESTION
Front
Your team did a Follow-Me-Home with several customers and observed repeated workarounds to accomplish a task your software can do with a built-feature released in the last version. Your team also observed customer frustration performing the workaround.
Which is the most important result of these customer observations?
Back
Discovering customers aren't aware of the new features in your software.
6.
FLASHCARD QUESTION
Front
How does Customer Safari help identify the customer's challenge?
Back
It identifies artifacts and environmental factors that influence a customer.
7.
FLASHCARD QUESTION
Front
Which would be the most appropriate situation to apply Design for Delight? Options: You want to create a website to help owners of lost pets find their animals. You need to follow industry standards to design a building that meets Green Energy recommendations. You want to create a blog to share your travel tips. You want to help local hay farmers find better ways to harvest their crops on time.
Back
You want to help local hay farmers find better ways to harvest their crops on time.
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
15 questions
Potenciação e Radiciação
Flashcard
•
9th Grade
10 questions
Modal Verbs Flashcards
Flashcard
•
KG
10 questions
Aparato Respiratorio
Flashcard
•
KG
11 questions
Age of Exploration Review
Flashcard
•
9th Grade
7 questions
Lei de Arquimedes
Flashcard
•
9th Grade
10 questions
English 10 (Final Round)
Flashcard
•
10th Grade
14 questions
CADEIA ALIMENTAR
Flashcard
•
KG
7 questions
Prawa człowieka - kartkówka - wos kl. 8
Flashcard
•
8th Grade
Popular Resources on Wayground
7 questions
History of Valentine's Day
Interactive video
•
4th Grade
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
22 questions
fractions
Quiz
•
3rd Grade
15 questions
Valentine's Day Trivia
Quiz
•
3rd Grade
20 questions
Main Idea and Details
Quiz
•
5th Grade
20 questions
Context Clues
Quiz
•
6th Grade
Discover more resources for Computers
10 questions
Exploring Valentine's Day with Charlie Brown
Interactive video
•
6th - 10th Grade
18 questions
Valentines Day Trivia
Quiz
•
3rd Grade - University
20 questions
El Verbo IR Practice
Quiz
•
9th Grade
10 questions
Valentine's Day History and Traditions
Interactive video
•
6th - 10th Grade
20 questions
Graphing Inequalities on a Number Line
Quiz
•
6th - 9th Grade
20 questions
Exponent Properties
Quiz
•
9th Grade
21 questions
Presidents Day Trivia
Quiz
•
6th - 12th Grade
10 questions
Valentine's Day: History and Modern Celebration
Interactive video
•
9th - 12th Grade