Final Exam

Front

What is the best response to a guest complaining about room temperature?

Back

"I’m sorry for the inconvenience. Let me see if we have a portable fan available, or I can move you to another room with a better temperature."

Front

What is an indirect question?

Back

An indirect question is a question that is rephrased to be less direct, often used to be more polite.

Front

What items are considered toiletries?

Back

Toiletries include items like toothbrush, shampoo, and soap.

Front

How can you identify an indirect question?

Back

An indirect question often starts with phrases like 'Can you tell me...' or 'Could you let me know...'

Front

What characterizes an optimist?

Back

An optimist is someone who always sees the bright side of things.

Front

What is the indirect form of 'Where did you go on vacation?'

Back

Could you tell me where you went on vacation?

Front

What is the purpose of using indirect questions?

Back

Indirect questions are used to sound more polite and less demanding.

Front

Give an example of a direct question.

Back

What time does the meeting start?

Front

What is the difference between direct and indirect questions?

Back

Direct questions ask for information straightforwardly, while indirect questions are more polite and often embedded in a statement.

Front

What are some common toiletries found in a hotel room?

Back

Common toiletries include soap, shampoo, conditioner, and toothpaste.