Business Communication: Business Meetings and Communication

Front

Verbal communication involves only the spoken word, while non-verbal communication includes gestures, body language, and facial expressions. True or False?

Back

True

Answer explanation

Verbal communication refers to spoken language, while non-verbal includes all forms of communication that don't involve words, such as body language and facial expressions.

Front

One of the main barriers to effective communication is __________, which can occur when a person fails to interpret the message correctly due to preconceived notions or biases.

Back

perception

Answer explanation

Prejudice can distort communication because it leads individuals to interpret messages based on biases rather than on the actual content.

Front

Which of the following is an example of non-verbal communication? Writing a report, Nodding in agreement, Asking a question, Giving feedback in writing

Back

Nodding in agreement

Answer explanation

Non-verbal communication includes actions such as nodding to indicate agreement.

Front

Explain the role of feedback in the communication process. Why is it crucial for effective communication?

Back

It confirms whether the message was received and understood as intended.

Answer explanation

Feedback allows the sender to understand whether the message was received correctly and facilitates clarification, ensuring communication is effective.

Front

Proxemics refers to the study of how individuals use space in communication and how different personal distances can affect interactions.

Back

True

Answer explanation

Proxemics involves the study of personal space and how it affects communication and interaction between individuals.

Front

What is one of the main effects of a toxic work environment on communication? Options: Improved team collaboration, Increased openness and transparency, Breakdown in communication, Enhanced motivation

Back

Breakdown in communication

Answer explanation

A toxic work environment often leads to misunderstandings, lack of trust, and breakdowns in communication among employees.

Front

When employees feel unappreciated or undervalued, it can create a __________, making it difficult for communication to flow freely within the team.

Back

atmosphere

Answer explanation

A toxic work environment can stifle open communication and cause frustration, hindering effective team collaboration.

Front

Which of the following is a responsibility of the chairperson during a business meeting? Writing the minutes, Deciding the meeting's agenda, Voting on all issues, Ensuring the meeting runs on time

Back

Ensuring the meeting runs on time

Answer explanation

The chairperson is responsible for ensuring the meeting runs smoothly, staying on track, and managing time effectively.

Front

A business meeting agenda should be created after the meeting has started to ensure it aligns with the discussion.

Back

False

Answer explanation

The agenda should be prepared before the meeting to ensure that all important topics are covered and that the meeting stays focused.

Front

The process of making decisions in a business meeting through a show of hands or voice is called __________.

Back

Voting

Answer explanation

Voting is the process used in meetings to make decisions or reach a consensus on issues.