Key Concepts and Terms

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Conflict Resolution

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The process of resolving conflicts in a positive way so that everyone is satisfied.

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Constructive Feedback

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Feedback that involves giving opinions about the work of others in a non-aggressive way.

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Job Description

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An outline of what will be expected in a job.

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Résumé

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A summary of a person’s education and experience.

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Stress

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A mentally or emotionally disruptive or upsetting condition that occurs due to changes in the environment.

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Stressor

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Internal or external factors or stimuli that cause stress.

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Components of a Complete Résumé

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Objective, Education, Experience, Volunteer work, Skills, References.

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guidelines for completing job applications:

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• 1- Fill it out carefully and neatly

• 2- Never lie on the application

• 3- Do not leave anything blank

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Common state requirements for NA certification:

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• There is a certain time frame to take the state test

• Test must be taken within that time or NA will have to take new training course

• NA must work for pay during 24 months

• NA usually has three chances to pass test

• NA must keep certification current

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Nursing assistants must have __ hours of continuing education every year, as required by OBRA.

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12 hours