Waiver and Booking Procedures Flashcard

Front

What must happen before any guest can check in at Gateway or Deer Valley? Options: Booking must be fully paid, Pre-arrival survey must be submitted, Waiver must be signed, ID must be uploaded

Back

Waiver must be signed

Front

A guest books a stay at Gateway 15 days before their check-in. By what day must the waiver be signed?

Back

Within 10 days of booking

Front

Scenario: A guest books at Deer Valley 3 days before check-in. What action do you take first?

Back

Send the waiver immediately

Front

Scenario: It’s 24 hours before check-in and the waiver is still unsigned. What do you do? Options: Send another message, Ignore it, Change the entry code to block access and escalate, Delay check-in time

Back

Change the entry code to block access and escalate

Front

In the waiver tracker, what color indicates the waiver is signed and complete? Options: Red, Orange, Green, Yellow

Back

Green

Front

Scenario: A same-day booking comes in. The guest hasn't signed the waiver yet. What do you do?

Back

Manually send the waiver and do not accept booking until it’s signed

Front

What platform is used to send waivers?

Back

DocuSign

Front

When sending a waiver from DocuSign, which of the following is NOT a correct property template? Baring Gateway Waiver, DV Waiver Updated, 29N General Waiver, Both A and B are correct

Back

29N General Waiver

Front

Scenario: You send a waiver and the guest signs. What’s your next step?

Back

Remove them from automated reminders and highlight their name green

Front

Which of the following groups would be classified as “Friend Group Male”?
Options:
3 brothers and their parents
5 male college friends
A solo traveler
A couple

Back

5 male college friends