Retail Scenarios and Best Practices

Front

A sales associate watches as a shopper exits leaving behind a cart full of merchandise including perishable items. What should the associate do?

Back

Put the items back in the shelves, starting with the perishable items.

Front

A customer orders take-out and hands the server an expired coupon. What should the server do about the coupon?

Back

Honor the expired coupon and thank the customer.

Front

Which of the following is not a cost associated with retailing?

Back

Profit

Front

There are many pricing strategies. Which one describes Keystone pricing?

Back

Double the cost of an item to determine the retail price.

Front

On the first snow day of the winter season, a sales associate notices customers entering the store cold and unprepared. What action would be best for the associate to take?

Back

Create an inviting display of sweaters, scarves, and gloves at the store entrance.

Front

Dan, a small business owner, was excited to open his sporting goods shop. Dan created a _______ to show what products he would sell, the price of those products, and the place or location of his physical store.

Back

Marketing Plan

Front

The Halloween holiday season just ended and the retail store was already beginning to receive items for the next holiday, Thanksgiving. How should the store make room for the new items?

Back

Mark down the holiday items.

Front

A sales associate is being held at gunpoint as the robber demands the cash in the register. What should the associate do?

Back

Remain as calm as possible and comply with the robber's requests.

Front

Who is typically first in a distribution channel?

Back

Retailer.

Front

Which pricing strategy uses the manufacturer's suggested price to prevent competitive pricing between retailers?

Back

Vendor pricing