Flashcard Chapter 1,2,3

Front

Tolerance means learning about those who are not like us and being receptive to new experiences. One of the best ways to develop this trait is to practice _______.

Back

open-mindedness

Front

Examples of nonverbal communication include facial expressions, eye contact, and _______.

Back

posture

Front

What term describes the oversimplified perception of a behavior pattern or characteristic applied uncritically to entire groups?

Back

stereotyping

Front

The belief in the superiority of one's own culture, an attitude found naturally in all cultures, is known as _______.

Back

ethnocentrism

Front

Which of the following is a psychological barrier for listening? hearing disabilities, poor acoustics, noisy surroundings, personal values

Back

personal values

Front

To show that you are actively listening during a job interview, you should _______. Options: nod strategically and maintain eye contact, reply quickly to minimize lag time, use ambient noises to create a relaxed environment, adopt a sympathetic attitude.

Back

nod strategically and maintain eye contact

Front

Common trait of a business communicator from a low-context culture?

Back

Placing emphasis on written information

Front

What is key to improving workforce diversity?

Back

Making fewer assumptions

Front

Communication noise

Back

is anything that interrupts the transmission of a message

Front

Media richness refers to _______.

Back

the extent to which a channel represents all of the information available