CVS Training Flashcards

Front

This core value is about doing the right thing even when no one is watching.

Back

Integrity

Front

Working together to reach common goals.

Back

Collaboration

Front

Trying new ideas to improve the customer experience.

Back

Innovation

Front

Showing empathy and kindness to others.

Back

Caring

Front

Owning your actions and following through.

Back

Accountability

Front

G in GOT HEART stands for...

Back

Greet the Customer

Front

O in GOT HEART stands for...

Back

Offer help to the customer

Front

T in GOT HEART stands for...

Back

Thank the Customer

Front

This part of HEART focuses on listening without interrupting.

Back

Active Listening

Front

HEART encourages you to treat everyone with kindness and appreciation.

Back

Respect