IST 335 - FLASHCARD 2 2024

Front

Describe the communication process.

Back

Sender, message, receiver

Front

Why is feedback a critical part of the communication process?

Back

It enables clarification and adjustment

Front

What are some things that managers can do to reduce noise in communication?

Back

Use clear language and concise messaging, Choose appropriate communication channels, Minimize distractions during communication.

Front

What are the three primary forms of interpersonal communication?

Back

Verbal, written, non-verbal

Front

Describe the various individual communication roles in organizations.

Back

Sender, receiver, gatekeeper

Front

How can managers better manage their effectiveness by managing e-mail communication?

Back

Set clear guidelines for email usage, Use subject lines effectively, Limit unnecessary CCs and BCCs.

Front

Which communication roles are most important in facilitating managerial effectiveness?

Back

Sender and receiver

Front

Identify barriers to effective communication: Noise, language barriers, physical distance, Feedback, clarity, context, Encoding, decoding, channel, All of the above

Back

Noise, language barriers, physical distance

Front

How can barriers to effective communication be overcome by managers?

Back

Active listening and empathy, Using multiple communication channels, Seeking feedback and clarification

Front

Define leadership and distinguish between leadership and management.

Back

Leadership focuses on people; management focuses on processes.