Unit 1 - Quality Principles and Management

Front

What is the significance of the term 'Quality Management'?

Back

Quality Management is the application of a quality management system to achieve maximum customer satisfaction at the lowest total cost while improving processes.

Front

What are the four parts of Quality Management?

Back

1. Quality Planning 2. Quality Assurance 3. Quality Control 4. Quality Improvement

Front

What is the Deming Cycle?

Back

The Deming Cycle (PDCA) consists of four steps: Plan, Do, Check, Act, promoting continuous improvement in processes.

Front

What are the three stages of Quality Management evolution?

Back

1. Quality Control (1920-1950)

2. Quality Assurance (1960-1970)

3. Total Quality Management (1980-present)

Front

What is Total Quality Management (TQM)?

Back

TQM is an organizational management system focused on customer satisfaction and involves all employees in a commitment to quality and continuous improvement.

Front

What is the importance of customer satisfaction in TQM?

Back

Customer satisfaction is crucial as it drives the commitment to quality and continuous improvement across the organization.

Front

What does 'customer focus' mean in the context of TQM?

Back

Customer focus means prioritizing customer needs and satisfaction in all organizational processes.

Front

What is the role of leadership in TQM?

Back

Leadership is crucial in establishing a quality culture and commitment to continuous improvement within the organization.

Front

What is the importance of teamwork in TQM?

Back

Teamwork fosters collaboration and communication, essential for achieving quality goals and continuous improvement.

Front

What is the significance of effective communication in TQM?

Back

Effective communication ensures that all employees are aligned with quality goals and can share insights and feedback.