Unit 1 - Quality Principles and Management

Unit 1 - Quality Principles and Management

Assessment

Flashcard

Professional Development

University

Practice Problem

Hard

Created by

Merssy Quispe

Used 2+ times

FREE Resource

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34 questions

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1.

FLASHCARD QUESTION

Front

What is the significance of the term 'Quality Management'?

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Back

Quality Management is the application of a quality management system to achieve maximum customer satisfaction at the lowest total cost while improving processes.

2.

FLASHCARD QUESTION

Front

What are the four parts of Quality Management?

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Back

1. Quality Planning 2. Quality Assurance 3. Quality Control 4. Quality Improvement

3.

FLASHCARD QUESTION

Front

What is the Deming Cycle?

Back

The Deming Cycle (PDCA) consists of four steps: Plan, Do, Check, Act, promoting continuous improvement in processes.

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4.

FLASHCARD QUESTION

Front

What are the three stages of Quality Management evolution?

Back

1. Quality Control (1920-1950)

2. Quality Assurance (1960-1970)

3. Total Quality Management (1980-present)

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5.

FLASHCARD QUESTION

Front

What is Total Quality Management (TQM)?

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Back

TQM is an organizational management system focused on customer satisfaction and involves all employees in a commitment to quality and continuous improvement.

6.

FLASHCARD QUESTION

Front

What is the importance of customer satisfaction in TQM?

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Back

Customer satisfaction is crucial as it drives the commitment to quality and continuous improvement across the organization.

7.

FLASHCARD QUESTION

Front

What does 'customer focus' mean in the context of TQM?

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Back

Customer focus means prioritizing customer needs and satisfaction in all organizational processes.

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