BM2 Unit 1 Flashcard

Front

What presents serious security risks that managers must monitor and control?

Back

technology

Answer explanation

Technology presents serious security risks due to vulnerabilities in systems, data breaches, and cyber threats. Managers must actively monitor and control these risks to protect organizational assets and information.

Front

A primary reason it is important for businesses to continuously try to improve work processes is to:

Back

increase efficiency.

Answer explanation

Increasing efficiency is crucial for businesses as it leads to better resource utilization, reduced costs, and improved productivity. Continuous improvement in work processes directly targets these efficiency gains.

Front

Melanie’s supervisor made changes in some of Melanie’s tasks so that she could finish them more easily. The technique the supervisor used is:

Back

job simplification

Answer explanation

The supervisor used job simplification by modifying Melanie's tasks to make them easier to complete. This technique focuses on reducing complexity in tasks, allowing for more efficient work.

Front

The Fisher Manufacturing Company has been receiving many complaints about product breakage problems with the model 2YZ. Fisher has been working with its parts vendors and production-line personnel to determine why the problems are occurring. This is an example of a product-quality issue related to:

Back

durability

Answer explanation

The complaints about product breakage indicate a problem with the model's durability. Durability refers to how well a product withstands wear and tear, making it the correct choice in this context.

Front

A business employee is assigned to handle all incoming phone orders. This specific assignment is considered to be specialization by: task, trade, profession, stage of production

Back

task

Answer explanation

The assignment of handling incoming phone orders is an example of specialization by task, as it focuses on a specific duty within the business, enhancing efficiency and expertise in that area.

Front

An important aspect of managing work commitments is:

Back

planning ahead

Answer explanation

Planning ahead is crucial for managing work commitments as it allows for better time management, prioritization of tasks, and reduces stress. The other options do not effectively contribute to successful work management.

Front

What is the potential benefit to a business that continuously takes action to improve the quality of its goods and services?

Back

higher demand

Answer explanation

Continuously improving the quality of goods and services leads to higher customer satisfaction, which in turn drives higher demand. Customers are more likely to choose and recommend products that meet their quality expectations.

Front

An organization with a quality culture would have executive-level managers who are:

Back

committed, involved, and responsible for quality.

Answer explanation

An organization with a quality culture requires executive-level managers who are committed, involved, and responsible for quality. This ensures that quality is prioritized alongside profits, fostering a strong quality-driven environment.

Front

Which is an example of continuous improvement?

Back

following through with an annual self-assessment

Answer explanation

Following through with an annual self-assessment exemplifies continuous improvement as it involves regularly evaluating and enhancing processes, ensuring ongoing development and quality enhancement.

Front

Why do most businesses use some type of quality control method at work?

Back

to minimize errors

Answer explanation

Most businesses use quality control methods primarily to minimize errors in their processes and products. This helps ensure consistency and reliability, ultimately leading to higher customer satisfaction and reduced costs.