Communication Skills

Front

The transmission of messages or signals through unspoken gestures such as eye contact, facial expressions, etc.

Back

nonverbal communication

Front

Involves checking with the speaker on what she/he meant and resolving any confusion.

Back

clarification

Front

A two-way process in which information is revealed or exchanged with another person or group.

Back

communication

Front

A form of verbal communication that includes writing and reading.

Back

written communication

Front

Giving your full attention to the speaker, using all senses to listen, and showing the speaker you are listening by giving eye contact, smiling, and/or nodding.

Back

active listening

Front

When the message is transmitted through spoken words.

Back

verbal communication

Front

Good communication leads to conflicts, low morale, frustration, misunderstandings, and productivity problems. True or False?

Back

False

Front

For effective communication to occur, you can’t be afraid to admit you didn’t understand someone.

Back

True

Front

How would someone feel if you turned away from them while they were talking to you?

Back

Confused, Sad, Annoyed

Front

To communicate well, you must be able to...

Back

All answers are correct.