Summer Operations Assistant Training

Front

A guest approaches you asking for directions to the conference room. They seem rushed and stressed. How do you respond?

Back

Give clear, calm instructions and ask if they need additional assistance.

Front

You're setting up a room for a conference, and you notice some chairs are arranged incorrectly. What do you do?

Back

Adjust the chairs yourself to make sure the setup is perfect for the client

Front

You're On-Call and get a question you don't know the answer to. What do you do?

Back

Refer to the Handbook, ask a co-worker or the On-Call Pro Staff Member

Front

You are sick and can't come in to work. What do you do?

Back

Inform your supervisor

Front

During the event, you notice that the room temperature is uncomfortable for many attendees. What should you do?

Back

Check if temp can be changed & let attendees know you're on it.

Front

A colleague asks you to help with a task that isn't your responsibility and you are available. How do you respond?

Back

Ask if it’s urgent & help if you can while managing your tasks.

Front

A guest complains about noise from another group in the residence hall. What should you do?

Back

Refer to CPS to handle it

Front

A group asks for a last-minute change to their event space layout. What do you do?

Back

Politely explain changes may not be possible, offer alternatives