RTTC II Final Exam Review

Front

Why is it important to find productive ways to handle conflict?

Back

It will help your relationships, family get along, interpersonal interactions, and make school and work more enjoyable.

Front

To successfully resolve conflict depends on your ability to…

Back

All of the above.

Front

According to this situation, which conflict resolution style did Manny choose? Jose wants to go to the movies. Manny wants to go to a party that another friend of theirs is having. Manny gets upset and decides to go to the party without Jose since Jose doesn’t want to go to the party.

Back

Competing - The issue is more important than the relationship.

Front

The issue is more important than the relationship.

Back

Competing

Front

Cooperation is important (give a little, get a little).

Back

Compromising

Front

Relationship is more important than the issue.

Back

Accommodating

Front

Issue and relationship both are insignificant. What is the appropriate conflict management style?

Back

Avoiding

Front

Relationship and issue are both important (takes more time).

Back

Collaborating

Front

When dealing with conflict one-on-one, it is important to:

Back

Take some time to cool off.

Front

When giving feedback it is important to be: Positive, Specific, Immediate, All of the above

Back

All of the above