Culinary arts 1 Review 5.0

Front

What customer service quality do servers exhibit by making sure their uniform is washed, pressed, and fits properly?

Back

neat and clean attire

Front

Which suggestion is best for a customer who ordered 12 pieces of fried chicken and a gallon of iced tea? Options: to add side dishes and dessert, to offer a discount on beverages only, to recommend a vegetarian meal, to suggest skipping the meal

Back

to add side dishes and dessert

Front

What customer service skill includes guidelines for keeping one’s hair pulled back, washing one’s hands frequently, and keeping one’s breath fresh?

Back

personal hygiene

Front

When a server is placing the water glass on a table, the glass should be placed above the tip of the: dinner knife, salad fork, dessert spoon, bread plate

Back

dinner knife

Front

“Would you like to add blackened shrimp or chicken to your Caesar?” This is an example of:

Back

upselling

Front

To which side of the guest should a waiter stand and which hand should be used when serving a salad to a guest?

Back

left side with left hand

Front

What should be served with the left hand and from the left side of the customer?

Back

entrée

Front

Which dessert should a server suggest for a person who is on a sugar-restricted diet? Options: fresh fruit compote, chocolate cake, ice cream sundae, caramel pudding, baklava

Back

fresh fruit compote

Front

What is the advantage of using the modern American plated service in restaurants?

Back

It requires fewer and less extensively trained service staff than other types of service.

Front

Jesse is the headwaiter at a fine dining restaurant. What is his responsibility?

Back

overall management of service