How to Welcome a Guest at a Hotel Front Desk

Front

What is the purpose of the procedure for welcoming a guest at a hotel front desk?

Back

To ensure every guest feels valued and comfortable upon arrival.

Front

What materials are needed to welcome a guest at a hotel front desk?

Back

Guest reservation details, welcome brochure or information packet, luggage cart (if needed).

Front

What is the first step in welcoming a guest at the hotel front desk?

Back

Greet the Guest with a friendly posture and a warm smile.

Front

What should you say when greeting a guest?

Back

Good [morning/afternoon/evening], welcome to Grand Horizon Hotel.

Front

What is the second step in the procedure?

Back

Confirm Reservation by asking for the guest’s name and reservation confirmation number.

Front

What should you do after confirming the reservation?

Back

Offer Assistance with Luggage if the guest has bags.

Front

What should you say when offering assistance with luggage?

Back

May I assist you with your luggage?

Front

What is the fourth step in the procedure?

Back

Provide Key and Orientation.

Front

What should you explain when handing over the room key card?

Back

How to use it, location of elevators, breakfast hours, Wi-Fi password, and emergency exits.

Front

What is the fifth step in the procedure?

Back

Present Welcome Brochure.