Units 5 & 6 Flashcard Restaurant Management

Front

Why are regular check-ins between restaurant managers and employees important?

Back

They allow employees to share ideas and concerns, improving motivation and retention.

Front

What is the main benefit of organizing team meals in a restaurant?

Back

It helps improve communication, build morale, and foster team bonding in a relaxed environment.

Front

Why is employee recognition important in fostering a positive work culture?

Back

It boosts employee morale, making them feel valued and appreciated.

Front

Which of the following is a way a manager can empower employees in a restaurant?
Options:
Giving employees total control over the menu pricing.
Offering employees opportunities to lead small tasks or contribute to decision-making.
Allowing employees to ignore customer complaints.
Not providing feedback to employees.

Back

Offering employees opportunities to lead small tasks or contribute to decision-making.

Front

What is the most important skill for a restaurant manager to have?

Back

Strong customer service skills

Front

What is a key factor to avoid when scheduling employees for a shift? Overstaffing, which wastes money; Creating inconsistent schedules; Understaffing during rush hours; Both A and C

Back

Both A and C

Front

Why is the master schedule important for a restaurant manager?

Back

It tracks labor costs for each shift, helps determine the number of guests expected on any given day, and adjusts staffing for special events or busy times.

Front

What should restaurant managers consider when creating employee schedules?

Back

The employees’ personal schedules and availability

Front

What is the main goal of teamwork in a restaurant?

Back

To ensure everyone does whatever is needed to accomplish a goal

Front

Which stage of team development involves team members getting to know each other and figuring out their roles?

Back

Forming