NOCTI Review #1

Front

Which of the following is the best strategy for a business to improve customer satisfaction? Lowering the prices of all products, Improving the quality of products and services, Reducing the number of employees, Ignoring customer complaints

Back

Improving the quality of products and services

Front

A manager who uses a top-down approach is likely to:

Back

Make decisions without seeking input from employees

Front

What is the purpose of delegating tasks in a business?

Back

To manage resources effectively and improve efficiency

Front

Which business management skill involves setting clear goals and determining the best actions to achieve them?

Back

Planning

Front

Which of these is a responsibility of a business manager?
Options: Supervising employees only, Managing finances, operations, and strategic planning, Handling all customer service complaints, Managing a team of salespeople only

Back

Managing finances, operations, and strategic planning

Front

What is one key difference between general managers and department managers?

Back

Department managers focus on specific functions, while general managers oversee entire operations.

Front

Which of the following leadership styles is most suited for an organization experiencing rapid growth? Autocratic, Democratic, Laissez-faire, Transformational

Back

Transformational

Front

In which situation would an autocratic leadership style be most effective? Options: When the team requires constant guidance and decisions need to be made quickly, When the team is highly experienced and needs minimal oversight, When the team is self-motivated and highly collaborative, When there is no time to make decisions

Back

When the team requires constant guidance and decisions need to be made quickly

Front

Which factor is most important when deciding whether to expand a business? Options: The availability of employees, The business's ability to manage financial risk, The brand's popularity, The appearance of the business location

Back

The business's ability to manage financial risk

Front

Which of the following is a characteristic of a successful general manager? Focusing on short-term results only, Making decisions based solely on data and ignoring employee feedback, Having strong communication skills and the ability to lead teams, Avoiding conflict and staying away from decision-making processes

Back

Having strong communication skills and the ability to lead teams