Chap 8 - 13 Revision - HRM

Front

What is Performance Management?

Back

Process to align employee activities with organizational goals.

Front

What does Strategic Congruence refer to?

Back

Performance measures align with company objectives.

Front

Define Validity in performance management.

Back

Measures assess all relevant performance aspects.

Front

What is Reliability in the context of performance measures?

Back

Consistent performance measure results over time.

Front

What does Acceptability mean in performance management?

Back

System perceived as fair by employees and managers.

Front

What is Specificity in performance management?

Back

Clear guidance for performance improvement.

Front

What is the Comparative Approach in performance management?

Back

Ranks employees against each other (e.g., forced distribution).

Front

What does the Behavioral Approach focus on?

Back

Specific actions (e.g., Behaviorally Anchored Rating Scales, BARS).

Front

What is the Results Approach?

Back

Emphasizes tangible outcomes (e.g., Management by Objectives, MBO).

Front

What does the Quality Approach focus on?

Back

Customer satisfaction and process improvement.