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What is Performance Management?

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Process to align employee activities with organizational goals.

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What does Strategic Congruence refer to?

Back

Performance measures align with company objectives.

Front

Define Validity in performance management.

Back

Measures assess all relevant performance aspects.

Front

What is Reliability in the context of performance measures?

Back

Consistent performance measure results over time.

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What does Acceptability mean in performance management?

Back

System perceived as fair by employees and managers.

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What is Specificity in performance management?

Back

Clear guidance for performance improvement.

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What is the Comparative Approach in performance management?

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Ranks employees against each other (e.g., forced distribution).

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What does the Behavioral Approach focus on?

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Specific actions (e.g., Behaviorally Anchored Rating Scales, BARS).

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What is the Results Approach?

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Emphasizes tangible outcomes (e.g., Management by Objectives, MBO).

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What does the Quality Approach focus on?

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Customer satisfaction and process improvement.