LEARN Model in Cross-Cultural Communication

Front

The LEARN Model is a framework for what type of communication?

Back

Cross-cultural communication.

Front

What does the LEARN acronym stand for?

Back

Listen, Explain, Acknowledge, Recommend, Negotiate.

Front

What is the purpose of the LEARN Model?

Back

To build mutual understanding and enhance client care.

Front

What should you assess in the 'Listen' step of the LEARN Model?

Back

Each person’s understanding of their issue/situation, its causes, and potential solutions.

Front

What attitude should you bring in the 'Listen' step?

Back

An attitude of curiosity and humility.

Front

What is important to convey in the 'Explain' step?

Back

Your own perception of the issue or situation.

Front

Why is cultural awareness important in the 'Explain' step?

Back

Clients may understand issues differently based on culture or ethnic background.

Front

What should you be respectful of in the 'Acknowledge' step?

Back

Differences between the client’s views and your own.

Front

What should you try to determine in the 'Acknowledge' step?

Back

Whether disparate belief systems may lead to a therapeutic dilemma.

Front

What is the goal of the 'Recommend' step?

Back

Develop and propose some solutions to the client and their family.