Principles of Accountability in Government

Front

Performance measurement is useful for _____________.

Back

management purposes

Front

The same performance measurements that work well for accountability purposes work just as well for management purposes.

Back

false

Front

The demand for performance measures serve a symbolic purpose - oversight of the bureaucracy and ensuring value for taxpayers.

Back

True

Front

______________ is broadly thought to mean "answerability for one's actions or behavior."

Back

Accountability

Front

Accountability requires assurance not only that _______________ are being handled properly and accounted for fully but also that the people's resources are producing a reasonable return in services and other desired results.

Back

Fund Balances

Front

Performance management doctrine calls for elected officials and executives to allow greater decision authority at the operating level of government, where program managers and supervisors who best know the operating problems and opportunities can be empowered to make changes necessary to improve services.

Back

True

Front

 

To inspire managerial thinking the performance management system needs to include measures of:

Back

 efficiency

 service quality

effectiveness

Front

In Chapter 2, we learn that cities can be classified by their engagement in performance measurement. Full-scale adopters are set apart by the _________ and ___________ of their measures.

Back

scope and sophistication

Front

Full-scale adopters advance local governments from performance measurement to performance management.

Back

True

Front

An excellent set of performance measures may be put to use for many purposes beyond simply reporting.

Back

True