Communication Skills Flashcard

Front

What is one major benefit of strong communication skills in the workplace?

Back

Avoiding misunderstandings

Front

What is the first step in active listening?

Back

Focusing completely on the speaker

Front

Which of the following demonstrates active listening?

• Looking at your phone
• Making eye contact and nodding
• Talking over the speaker
• Changing the topic

Back

Making eye contact and nodding

Front

What is non-verbal communication?

Back

Communicating through body language and tone

Front

What posture should you use in non-verbal communication?

Back

Open and positive posture

Front

Acknowledging others includes:

Back

Showing appreciation

Front

Being mindful means:

Back

Being aware of what you say and how

Front

What does speaking clearly involve?

Back

Using simple and direct language

Front

A good structure for speaking clearly is:

Back

Introduction, Body, Conclusion

Front

What does giving feedback effectively require?

Back

Rephrasing what you heard