Customer Support Superpowers

Customer Support Superpowers

Assessment

Flashcard

Life Skills

Professional Development

Practice Problem

Easy

Created by

Ivanna Trubetskaya

Used 3+ times

FREE Resource

Student preview

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9 questions

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1.

FLASHCARD QUESTION

Front

Who is a Customer Support Agent?

Back

As a Customer Support Agent, you are the frontline helper for our customers. You assist them when they face issues, answer their questions, and guide them through problems — all while showing understanding and patience.

Your role is to make their experience smooth and positive, even when things aren’t going perfectly.

2.

FLASHCARD QUESTION

Front

What kinds of requests will you handle?

Back

You’ll receive messages from customers about:

  • Account issues: Trouble logging in or accessing their plans

  • Subscriptions: Questions about purchases, cancellations, or refunds

  • Payments: Problems with charges, failed payments, or refunds

  • Technical issues: When the app or service doesn’t work as expected

  • Product info: Customers curious about features or plans

  • Feedback: Complaints or compliments that help us improve

3.

FLASHCARD QUESTION

Front

Customers may express frustration or anger when things don’t work as expected or when they feel misunderstood.

Back

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4.

FLASHCARD QUESTION

Front

Customers may feel disappointed due to unmet expectations or difficulties. They may sound down or worried.

Back

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5.

FLASHCARD QUESTION

Front

Customers might sound urgent or desperate when they need a quick solution, often because of time-sensitive issues.

Back

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6.

FLASHCARD QUESTION

Front

Customers who are satisfied or grateful, often sharing praise or appreciation.

Back

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7.

FLASHCARD QUESTION

Front

Customers who may not fully understand the product, process, or next steps. They might ask many questions or express uncertainty.

Back

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