Business Communication Essentials

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Types of Business Correspondence

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Business correspondence refers to any written communication used in a professional setting. The format and channel depend on the purpose and audience.

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Business Letter

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Used for formal communication with external parties (e.g. clients, partners, suppliers). Features a polished and professional tone, clear structure, and is usually printed or emailed as a PDF.

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Memo (Memorandum)

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Used for internal communication within an organization. It is short, concise, and focuses on specific topics.

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Email

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Used for fast, convenient communication (internal or external). It allows a flexible tone and supports attachments and hyperlinks.

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Business Report

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Used for providing detailed analysis or formal documentation. It is structured with headings and subheadings and may include visuals.

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Multinational Business Communication

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Clear and culturally appropriate communication is essential when interacting across borders. Standardized and culturally sensitive style is most effective.

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Principles of Effective Business Writing: Conciseness

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Communicate only essential points. Avoid unrelated topics or excessive details.

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Principles of Effective Business Writing: Objectivity

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Remain neutral and fact-based. Avoid personal opinions and emotional language to build trust and professionalism.

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Principles of Effective Business Writing: You-Attitude

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Focus on the reader's needs, not the writer’s. Builds goodwill and cooperation.

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Confidentiality in Business Communication

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To protect sensitive information, use encrypted communication channels and access control. Avoid public emails or mass printing.