Corporate philosophy

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The FR Way

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• Fast Retailing’s corporate philosophy.

• Shared and practiced by all employees to achieve company goals.

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Definition of LifeWear

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1. Clothes designed to help people live better

2. Simple, high-quality everyday wear that blends functionality and beauty

3. Constantly refined to meet real-life needs

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5 Elements that Define LifeWear

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1. Functional clothes that improve lives

2. Thoughtful design and lasting quality

3. Timeless style, not fast fashion

4. Evolving with modern lifestyles

5. Clothing for everyone, everywhere

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Our Three Promises

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1. Keep the Sales Floor Clean and Tidy
2. Don’t Let Advertised Products Sell Out
3. Accept Returns and Exchanges Within 30 Days

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Basic Policy

F C C B N T

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1. Friendly Service

2. Courtesy

3. Cleanliness

4. Be Quick, Be Lively

5. Nothing Out of Stock / Nothing Unpopular

6. The Customer Must Come First

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Sustainability

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1. Meeting today’s needs without compromising future generations

2. Goal: Reduce environmental impact so customers can buy with confidence

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4 R’s Approach

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1.      Reduce: Use fewer materials (e.g., switch from plastic to paper bags)

2.      Replace: Find more eco-friendly alternatives to plastic and paper

3.      Reuse: Systematic reuse of materials like cardboard boxes in warehouses

4.      Recycle: In-store trials for sorting, collecting, and recycling packaging

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Code of Conduct

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1. Customer Satisfaction
   • Offer high-quality products and caring service
   • Exceed expectations and build trust

2. Respect for Human Rights
   • Respect all people equally
   • No discrimination or harassment

3. Legal Compliance
   • Follow all laws and regulations
   • Act responsibly in all regions

4. Fair Relations with Partners
   • Ensure fair, equal partnerships
   • Conduct honest business

5. Disclosure of Information
   • Share accurate info at the right time
   • Be transparent with stakeholders

6. Work Environment
   • Avoid misconduct
   • Maintain a safe, ethical workplace

7. People Development & Evaluation
   • Help employees grow
   • Evaluate fairly based on merit

8. Information Management
   • Protect personal and confidential data
   • Prevent misuse or leaks

9. Exclude Antisocial Groups
   • No ties with harmful or criminal groups

10. Protect Company Property
    • Use assets properly
    • Safeguard company resources

11. Environmental & Community Care
    • Act with environmental responsibility
    • Support future generations

12. Separate Work & Personal Life
    • Keep professional and personal matters distinct