Team Communication and Feedback Protocols

Team Communication and Feedback Protocols

Assessment

Flashcard

Business

Professional Development

Practice Problem

Hard

Created by

Wayground Content

FREE Resource

Student preview

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10 questions

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1.

FLASHCARD QUESTION

Front

What should you do if you receive positive feedback about a team member?

Back

Inform Team Member or supervisor of team member, Give shoutout in Awardco, Give team member Medallia.

2.

FLASHCARD QUESTION

Front

What is the second step in a structure of a response?

Back

Provide Team Guidelines and Expectations

3.

FLASHCARD QUESTION

Front

What is our NPS Score?

Back

30.7

4.

FLASHCARD QUESTION

Front

You should always start a response thanking the guest for their feedback

Back

True

5.

FLASHCARD QUESTION

Front

What are possible actions to complete after responding to Medallia? Options: Inform your team of feedback, Discuss new policies being implemented, Document the situation, All of the above

Back

All of the above

6.

FLASHCARD QUESTION

Front

Which of the following tone choices is best when responding to a guest complaint? Joking to lighten the mood, Professional and Friendly, Passive Aggressive, Direct and Formal

Back

Professional and Friendly

7.

FLASHCARD QUESTION

Front

It’s okay to use the same response for every guest survey.

Back

False

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