Opening Team Safety Protocols

Front

You are NOT a member of the opening team and arrive after opening employees entered the branch, but before the branch opens. What should you do if the signal is incorrect / not set?

Back

Go to safe haven right away and call 911 and Global Security

Front

You are the second member of the opening team. Which of the following statements is TRUE? Observe first member approach and enter building while also observing branch surroundings.

Back

Observe first member approach and enter building while also observing branch surroundings.

Front

As the first member of the opening team, after entering the branch and re-locking the door, what should you look for as you walk to the perimeter alarm keypad?

Back

Broken glass, Holes in walls and ceiling, missing or fallen ceiling tiles, Anything suspicious or unusual.

Front

What should opening team members look for during the exterior building inspection? Options: Open or broken windows, Doors that may have been pushed or forced open, Doors that are ajar or appear left open or unsecured

Back

All of the above

Front

Which of these is NOT the closing team’s responsibility when dealing with sensitive customer information?
- Clear work counters of sensitive information
- Clear MICR printers of documents
- Lock drawers with sensitive information
- Checking public waste bins (e.g., trash can next to coffee bar) for sensitive customer information

Back

Checking public waste bins (e.g., trash can next to coffee bar) for sensitive customer information

Front

During closing procedures, which statement is TRUE? Employees who leave in groups of 2 or more may let themselves out of branch, An employee who isnt part of closing & can't leave w/ others must be let out of the branch by a remaining employee, A member of management is permitted to stay alone in branch after-hrs. once all closing procedures have been completed, You don't need to observe activity in & around branch entrance/ exit before exiting.

Back

An employee who isnt part of closing & can't leave w/ others must be let out of the branch by a remaining employee.

Front

What should you NEVER do during a robbery? Chase the robber outside, Scream "I'm being robbed", Tell the robber you are going to activate your hold-up button.

Back

All of the above

Front

After a robbery, what should you refer to for next steps?

Back

Emergency and Offline Binder

Front

A coworker just told you they emailed client information to the wrong customer. What should you do?

Back

Complete and file Privacy Incident report

Front

An individual is sitting in your lobby checking social media, and has indicated that they don’t need assistance with a banking need. The individual is not displaying any disruptive behavior or taking action that poses a security concern. What should you do?

Back

No further action is required