NRF Rise Up - Customer Service and Sales Review #1

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Communication is important! When providing service to a person who is hearing impaired, you should:

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Ask the customer how he would like to communicate.

Front

A customer bought a kitchen appliance and had it installed. What is the next step for the sales associate?

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Call or email to check if the delivery was received on time and items not damaged.

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Providing quick and efficient service to all customers.

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Promptness

Front

A customer wants to purchase a $75 winter coat. She has a 25% off coupon for one item and a 10% coupon for her entire purchase. Both can be used. What is the total of her purchase?

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$50.63

Front

To keep the lines of communication open, the BEST questions to ask:

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Are ones that can direct the customer to a decision

Front

A customer calls about a cheaper price of a competitor and wants you to match the price and give him/her money back. Sales associate’s BEST response is:

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I understand, let me get someone to assist you.

Front

In a department store, a $40 dress is marked, "Save 25%." What is the sale price of the dress?

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$30

Front

The customer has looked at several watches and seems to like one best. She tried it on, sets it to the correct time and asks whether the band can be changed to another style. The associate shows her the options, and she likes one in particular. The Associate should respond with:

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We’ll be having a sale on watches sometime next month.

Front

In preparing a resource list for your customers, you should consider including: Local companies that have complementary services to the products you sell, Phone numbers that customers have requested in the past, such as a taxi service, Information about companies you recommend, such as repair shops

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All of the above

Front

Small kindnesses to your customers may include: Letting the customer make a local call to verify appropriateness or preference, Consolidating many small packages into one large shopping bag, Bringing merchandise to an older or disabled customer while he sits down, Telling a customer about a lounge where she may tend to her baby’s needs

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All of the above