Nonverbal and Verbal Communication Cues
Flashcard
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Other
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Vocational training
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Practice Problem
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Easy
Michelle Ploetz
Used 1+ times
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10 questions
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1.
FLASHCARD QUESTION
Front
Steady Eye Contact
Back
Make direct eye contact during conversation, faces turned toward each other
2.
FLASHCARD QUESTION
Front
Avoid Eye Contact
Back
People looking away, at phones, or staring blankly
3.
FLASHCARD QUESTION
Front
Upright Posture and Body Positioned Toward Speaker
Back
People sitting or standing straight, alert body position, shoulders back
4.
FLASHCARD QUESTION
Front
Poor posture
Back
Slouching, leaning back disengaged, or collapsed posture
5.
FLASHCARD QUESTION
Front
Nonverbal Back-channel Cues
Back
Nodding, tilting head thoughtfully, raised eyebrows showing interest, hand gestures that encourage speaking
6.
FLASHCARD QUESTION
Front
Nonverbal Back-channel Cues - What NOT to do
Back
Blank facial expressions, no responsive gestures, or dismissive body language
7.
FLASHCARD QUESTION
Front
Verbal Back-channel Cues
Back
Saying 'mm-hmm,' 'I see,' 'go on' (mouth slightly open as if responding)
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