Customer Service

Front

What are the characteristics of good customer service? A. Work ethic, Patience and adaptability, Knowledge, all of these answers

Back

all of these answers

Front

_____________________ is the ability of everyone in the company to satisfy the customer.

Back

Customer service

Front

The customer isn’t always right you just have to make them feel as if they are.

Back

True

Front

It’s never appropriate to tell a customer, “I don’t know” when they ask a question you don’t have an answer for.

Back

False

Front

Tell customers exactly what you mean and never end a conversation without confirming the customer is satisfied.

Back

True

Front

You must be able to adapt and handle the customer’s mood to provide the same level of service every time.

Back

True

Front

Everyone is in customer service.

Back

True