
Test 2 104E.1 - 104E.4
Flashcard
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Arts
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Professional Development
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Practice Problem
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Hard
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9 questions
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1.
FLASHCARD QUESTION
Front
The four Service Essentials include Connect, Consult, Create, and ________.
Back
Complete
2.
FLASHCARD QUESTION
Front
Which Service Essential focuses on making the client feel at ease and confident about the salon or spa service they’re about to receive?
Back
Connect
3.
FLASHCARD QUESTION
Front
Which of the following describes a product benefit? made with natural extracts, contains apricot oil, brightens the skin, includes vitamin E
Back
brightens the skin
4.
FLASHCARD QUESTION
Front
True or False: When creating a home-care plan, you should discredit the client’s current products.
Back
False
5.
FLASHCARD QUESTION
Front
If a client seems unsure about your suggestions during the Consult step, what should you do?
Back
ask more questions to better understand what the client needs
6.
FLASHCARD QUESTION
Front
Which of the following should NOT influence your recommendations when suggesting products and services to a client: the client’s daily skin care routine, how to care for their skin after the service, the products you want to sell, the client’s personalized treatment plan?
Back
the products you want to sell
7.
FLASHCARD QUESTION
Front
True or False: You create a home-care plan and show clients how to use products during the Teach phase.
Back
True
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