Workplace Communication Flashcard

Front

A form of workplace communication can be: the use of emails, the use of text messages, verbal, or all of the above?

Back

all of the above

Front

Companies understand that good communication is important for them

Back

succeeding, running smoothly, increasing productivity

Front

Good communication in the workplace

Back

increases workers' morale and leads to higher job satisfaction

Front

When communicating at work, clarification by the listener can be accomplished by: A. demanding information in writing, B. summarizing what the speaker said and/or by asking questions, C. repeating everything the speaker has said, D. none of the above

Back

summarizing what the speaker said and/or by asking questions

Front

When communicating with others at work, you should

Back

pay attention to the speaker's body language and gestures

Front

In order to make sure your message at work is to the point and clear, you should first: A. think about what you want to say, B. blurt out what comes to your mind, C. write everything down and study it, D. all of the above

Back

think about what you want to say

Front

In the workplace, it is important to make sure your message

Back

is clear, direct, and concise

Front

A key component to effective communication in the workplace is

Back

being an active listener

Front

In order to show you are receiving the message from the speaker, a good listener will use the appropriate body language and/or gestures such as: eye contact, smiling, nodding.

Back

all of the above

Front

One of the most common communication barriers in the workplace

Back

are emotions