Customer Service Flashcard

Front

Way to gain customer satisfaction?

Back

Confidence in service

Front

What is customer service?

Back

The service that is provided to customers before, during and after they have purchased an item or service.

Front

What is the best way to talk to a customer?

Back

Speak in a pleasant tone of voice and interact in a warm manner with the customer

Front

What is the first rule in customer service?

Back

The customer is always right

Front

Is the statement "Treat others as you would like to be treated" applicable to good customer service?

Back

Yes

Front

What is the goal of a sales associate?

Back

Satisfy the customer

Front

Why can customer complaints sometimes be a good thing for a business?

Back

The business will get feedback so they can improve

Front

What should you do if a customer becomes abusive?

Back

Contact your manager

Front

What should you do when a customer comes to you with a complaint?

Back

Be patient, Listen carefully

Front

Which one of these roles does not deal directly with customers? Receptionist, Delivery Driver, Cleaner

Back

Cleaner