Customer Service

Customer Service

Assessment

Flashcard

Life Skills

9th - 12th Grade

Practice Problem

Hard

Created by

Kristie Tolar

FREE Resource

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15 questions

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1.

FLASHCARD QUESTION

Front

Identify the benefits of good customer service to the business.

Back

Customers who enjoy their experience, will spend more money.

2.

FLASHCARD QUESTION

Front

Usually it's easier to _________________________ an existing customer than to gain a new one.

Back

keep

3.

FLASHCARD QUESTION

Front

What is a key benefit from offering good customer service?

Back

Repeat business

4.

FLASHCARD QUESTION

Front

Treat others as you’d like to be treated is a good guiding principle behind offering outstanding service or sales through service.

Back

True

5.

FLASHCARD QUESTION

Front

Why is Great Customer Service Important?

Back

All of them

6.

FLASHCARD QUESTION

Front

Why should employees act as if customers are their employer?

Back

Employees would not have jobs if there were no customers

7.

FLASHCARD QUESTION

Front

A good _______________ is essential to a business when providing customer service.

Media Image

Back

first impression

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