Customer Service
Flashcard
•
Business
•
8th - 12th Grade
•
Hard
Wayground Content
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15 questions
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1.
FLASHCARD QUESTION
Front
A good _______________ is essential to a business when providing customer service.
Back
first impression
2.
FLASHCARD QUESTION
Front
When greeting a customer you should always............
Back
have open body language
3.
FLASHCARD QUESTION
Front
How do you handle a difficult customer who comes into the store for help?
Back
Hear customer out, calm customer and resolve situation
4.
FLASHCARD QUESTION
Front
Exceeding customer expectations which leaves the customer feeling valued is an example of?
Back
Exceptional Customer Service
5.
FLASHCARD QUESTION
Front
Identify the benefits of good customer service to the business: Customers who did not enjoy their experience, will recommend the business to friends., Customers who enjoy their experience, will spend more money., The business will not expand., The business will get bad reviews.
Back
Customers who enjoy their experience, will spend more money.
6.
FLASHCARD QUESTION
Front
Usually it's easier to _________________________ an existing customer than to gain a new one.
Back
keep
7.
FLASHCARD QUESTION
Front
A key benefit from offering good customer service is ............
Back
Repeat business
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