Customer Service

Front

A good _______________ is essential to a business when providing customer service.

Back

first impression

Front

When greeting a customer you should always............

Back

have open body language

Front

How do you handle a difficult customer who comes into the store for help?

Back

Hear customer out, calm customer and resolve situation

Front

Exceeding customer expectations which leaves the customer feeling valued is an example of?

Back

Exceptional Customer Service

Front

Identify the benefits of good customer service to the business: Customers who did not enjoy their experience, will recommend the business to friends., Customers who enjoy their experience, will spend more money., The business will not expand., The business will get bad reviews.

Back

Customers who enjoy their experience, will spend more money.

Front

Usually it's easier to _________________________ an existing customer than to gain a new one.

Back

keep

Front

A key benefit from offering good customer service is ............

Back

Repeat business

Front

Treat others as you’d like to be treated is a good guiding principle behind offering outstanding service or sales through service.

Back

True

Front

Why is Great Customer Service Important?

Back

The customer is happy, you experience less grief from the customer, stress levels are down.

Front

Good Customer Service helps to: Build Your Brand, Create Trust With Your Customers, Reduce Customer Complaints & Minimise Problems

Back

All of the Options