QA Flashcard

Front

How many continuous minutes without refreshing the customer is the maximum HOLD time allowed?

Back

5 min

Front

What is considered a Refund Repurchase?

Back

Proactively offering a product as new instead of a renewal

Front

The customer purchased an M365 email for 1 year, then 10 days later calls to request a refund. Does this refund fall within the permitted policies?

Back

No

Answer explanation

Taking into account the policies established at godaddy.com/refund-policy: microsoft 365 annual plans are refundable within the first 7 days (168 hours).

Front

The customer purchased a Premium Domain by mistake, how do we process that refund?

Back

This product is NOT eligible for a refund.

Answer explanation

Taking into account the policies established at godaddy.com/refund-policy: Premium Domain is not elegible for refunds.

Front

When am I allowed to end a call without the customer consent?

Back

When the customer uses bad words and I have already informed them 3 times to moderate their language.