Email Etiquette

Front

Is it always important to have a subject line in an email?

Back

True

Front

The tone of your message is established in your email communications: In the subject line., In the first two sentences of your email., In the closing., In the subject line and the first two sentences of your email.

Back

In the subject line and the first two sentences of your email.

Front

Is having multiple topics in one email acceptable business practice?

Back

No, it is not acceptable.

Front

Chunking refers to: Dividing email into multiple topics., Dividing email into beginning, middle, and ending., Sending email to multiple different user groups., None of these explains chunking.

Back

Dividing email into beginning, middle, and ending.

Front

Select which tip regarding email tone is most appropriate: Avoid using absolute words like all, none, never or always., The frequent use of all caps in emails is acceptable to get your point across., Eliminating a proper opening and closing is acceptable as you are very familiar with the recipient., Using the word "you" in an email is a great way to personalize the message.

Back

Avoid using absolute words like all, none, never or always.

Front

Select the subject that is NOT appropriate to communicate through email: Requiring a response in writing., Praising an individual or group of people for a job well done., Communicating information needed by many people., Requesting a password.

Back

Requesting a password.

Front

Emails create a permanent record. True or False?

Back

True

Front

Proofreading is not important in emails as it is considered casual communication.

Back

False

Front

You are upset about the content of an email you receive. What is your next course of action?

Back

Take some time to reflect on whether you are going to reply or handle the situation in a different manner.

Front

Knowing your audience is important in email communication.

Back

True