Wave 1a

Front

Humana can update dates of death

Back

False

Front

Members must contact __________ to update CMS-required verification demographics

Back

Social Security Administration

Front

Member demographics must be updated every ____ days

Back

90

Front

Which of these demographics does not require CMS verification? Member Name, Date of Birth, Social Security Number, Member Address

Back

Member Address

Front

Which document provides the monthly personal health finance and benefits and includes a member's claim information? Options: Annual Notice of Change, Evidence of Benefits, SmartSummary, Evidence of Coverage

Back

SmartSummary

Front

__________ are outbound calls made to Humana Medicare members for certain campaigns and reminders

Back

VAT calls

Front

Robo calls, SmartSummaries, and other letters previously sent to the member could be seen in ___________.

Back

RTI Communications

Front

______ screen lets you change PCPs for non-HMO plans

Back

PAMG screen

Front

ID cards will be received by the member within _____ days

Back

5 to 7

Front

Which payment method is usually selected as a default premium payment method if nothing is selected at the time?

Back

Coupon Book